Velvet Echo | Modern Stout

• Safe and Secure
  Your package is stored safely at a verified location until you arrive. No more worrying about weather damage or package theft.
• Flexible
  Collect your order on your own schedule. Pick it up on your way home, during your lunch break, or whenever it suits you best.
• No Missed Deliveries
  Your package is delivered to a business location with reliable opening hours, ensuring successful delivery on the first attempt.

How It Works

FAQs

Can someone else collect my order?

In most cases, yes. They will usually need to bring the collection notification (containing the barcode or PIN) and potentially your ID. Please check the specific requirements in your delivery email.

How long do I have to collect my order?

Holding times vary depending on the specific courier used. It is typically 7 days. Your "Ready for Collection" notification will confirm the exact deadline.

How do I know when I can collect my order?

You will be sent a notification as soon as the courier scans your package at the location. Please wait for this confirmation before heading to the pickup point to ensure it is ready for you.